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Refunds

Effective date: November 2, 2026

This policy explains how to get a refund for a Matrimi subscription. It supplements the Terms of use and does not limit any consumer rights you have under applicable law.

1. General

Readings and AI answers are digital content that is created at your request and becomes available immediately after payment. Payments are therefore not refundable, including for a partly used period, except in the cases listed in Section 2 (where the fault is ours or applicable consumer law requires a refund). The seller is Zorka Apps Limited; payments are processed by Stripe.

2. When a refund is possible

We review refund requests in particular where:

  • the payment went through but access to the subscription was not granted, and we could not fix it;
  • you were charged twice for the same purchase;
  • you were charged for a renewal even though you cancelled before the new period started;
  • a reading could not be generated because of a technical error on our side.

Payments are non-refundable, including for a partly used period, except where we are at fault or applicable consumer law requires otherwise. Requests must be sent within 30 days of the charge.

3. Cancelling a subscription or trial

You can cancel the subscription or trial at any time in your account. Cancellation stops future charges; you keep access until the end of the paid or trial period. Cancellation alone does not refund an amount already charged — to request a refund, contact support.

4. How to request a refund

Email support@matrimi.com from the address linked to your account and include:

  • your account email address;
  • the date and amount of the charge and, if available, the receipt number;
  • what you purchased and the reason for your request.

We will confirm that we received your request and may ask for more details.

5. Review and payout times

We review requests within 5 business days and tell you the decision by email. An approved refund is returned to the original payment method through Stripe. The time it takes to reach your account depends on your bank and is usually 5–10 business days. The refund is not complete until Stripe has processed it.

6. What happens to your access

  • Subscription. A full refund of the subscription ends its access, including readings already generated, and future charges.
  • Partial refund. A partial refund does not cancel the subscription by itself; we will tell you in advance how your access changes.

7. Contact

Send refund questions to support@matrimi.com.